Solution: Check to see if your TV can support 1080p, 1080i or 720p signals. If you don't turn off HDCP, then the video on your TV and in the software may flash back and forth to a black screen constantly, while the audio still plays somewhat.ĥ) Your TV may not support the current video resolution that your console is outputting. Then, visit the Settings > System section of the PlayStation 4 interface, and turn off Enable HDCP.Īfter that, you can use your PlayStation 4 with your Elgato Gaming device. The Settings button has a hammer and wrench icon on it.ĭouble check that the correct Input is selected:īefore you set things up, make sure to connect your PlayStation 4 directly to your TV set or display via HDMI, without using an Elgato Gaming device. Solution: Press the Settings button in the Device section of Elgato Game Capture HD.

Look at the name or number of the HDMI port that your HDMI cable is connected to, and then match that in the TV's Input interface.ģ) The Elgato Game Capture HD software may have the wrong Input selected.

Solution: Check your TV to make sure that your TV is set to use the right Input. Solution: Check the connections at both ends of the USB cable, and make sure the cable is connected to your computer, and not a powered USB port on another device, or an USB power adapter.Ģ) Your TV may be set to the wrong input. Please try the following steps to see if they help with this issue:ġ) Make sure the USB cable is connected to the Elgato Gaming hardware, and your computer.

If your Elgato Game Capture HD video doesn't appear in the software or on the passthrough TV, then some aspect of your Settings or Setup are probably incorrect.

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