Trigger a communication bot for general education and troubleshooting Gain the ability to check daily recurring campaigns Offer users content relevant to their interests and behaviors

With this in mind, Viber looked to upgrade to a platform that could help them more efficiently communicate with users, improve the overall user experience, and better retain those users over time.Īnd in addition to their engagement and retention goals, Viber wanted to: It also included some unreliable workarounds for contacting customers. Prior to Braze, Viber relied on in-house customer engagement tools that didn’t allow for triggering or automating communications based on customer behaviors. When it came time for Viber to upgrade their customer engagement strategy, they looked for an all-in-one solution that could manage their messaging, help them gain valuable insights about their users, and retain users that had already downloaded their app. Offering free and secure calling and messaging to anyone anywhere on all major devices, Viber helps to keep conversations safe and private with end-to-end encryption and robust security features as well as providing entertainment content, local news, and more for their users. Viber is a cross-platform voice calling and instant messaging application owned by Japanese multinational company Rakuten.

How to send a viber message via email